Friday, February 8, 2013

Unit 5 : Assignment, Page 38 : COMPLAINTS






Mr. Nadimi  : I’m ringing to complain about Mr.Bains working delay make         the quality of the work is below standard.

Mr. Carr      : (Answer the phone) I apologize for the delay and I’ll talk and ask the problem why that the delay.

Mr. Nadimi  : How do you deal with this problem?  How long do I have to wait. Would you like to manage this problem as soon as possible.

Mr. Carr      : I will check and now I will send a new one to replace Mr.Bains

Mr. Nadimi   : I hope this problem will not happen again. Thanks for a great deal and I will get a reply soon.

Mr. Carr       : It is my responsibility. I really must apologize for the problem. I will get back to as soon as possible.

The main ideas
In my opinion I think he should send a new  one replace him and give a 15% discount.



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