speech 2

Individual Video 1 : The Gettysburg Address

Essay ; is about Presentation technique

"10 Presentation Skills "

Presentations skills are very useful - for business, sales, training, public speaking and self-development. Presentations format, media and purpose vary a lot - oral, multimedia, PowerPoint presentations, short impromptu presentations, long planned presentations - but every successful presentation uses the principles explained here. Aside from presentations techniques, confidence and experience are big factors. You are not alone if the thought of speaking in public scares you. Giving a presentation is worrying for many people. Presenting or speaking to an audience regularly tops the list in surveys of people's top fears - more than heights, flying or dying.

In summary  "10 Presentation Skills " has noted   that effective presentation skills is not granted based on a professional title but is an acquired talent based on ones desire to learn to become an effective communicator.

Defines ten presentation skills that good must have to develop a successful career.   Believes that while many people run successful, they are not reaching their full potential due to not being able to effectively communicate.

10 techniques to becoming a successful speaker are as follows:

1.       Start with a bang

2.       Speak in your natural style

3.       Always "Work" The Room

4.       Relax before you say your first word

5.       Use an outline rather than read your speech

6.       Use your own stories

7.       Speak with passion

8.       Make your ending as memorable as your beginning

9.       Adequately prepare for each presentation

10.     Recognize that speaking is an acquired skill

Unit 5 : Assignment, Page 38 : COMPLAINTS

Mr. Nadimi  : I’m ringing to complain about Mr.Bains working delay make         the quality of the work is below standard.

Mr. Carr      : (Answer the phone) I apologize for the delay and I’ll talk and ask the problem why that the delay.

Mr. Nadimi  : How do you deal with this problem?  How long do I have to wait. Would you like to manage this problem as soon as possible.

Mr. Carr      : I will check and now I will send a new one to replace Mr.Bains

Mr. Nadimi   : I hope this problem will not happen again. Thanks for a great deal and I will get a reply soon.

Mr. Carr       : It is my responsibility. I really must apologize for the problem. I will get back to as soon as possible.

The main ideas

In my opinion I think he should send a new  one replace him and give a 15% discount.

Essay ; is about Cross-cultural communication

In this blog , I would  like to talk about cross-cultural communication  from reading the business article.In my opinion I think, cross-cultural communication endeavours to bring together such relatively unrelated areas as cultural anthropology and established areas of communication. Its core is to establish and understand how people from different cultures communicate with each other. Its charge is to also produce some guidelines with which people from different cultures can better communicate with each other.

Cross-cultural communication, as in many scholarly fields, is a combination of many other fields. These fields include anthropology, cultural studies, psychology and communication. The field has also moved both toward the treatment of interethnic relations, and toward the study of communication strategies used by co-cultural populations, i.e., communication strategies used to deal with majority or mainstream populations.

The study of languages other than one’s own can not only serve to help us understand what we as human beings have in common, but also assist us in understanding the diversity which underlies not only our languages, but also our ways of constructing and organizing knowledge, and the many different realities in which we all live and interact. Such understanding has profound implications with respect to developing a critical awareness of social relationships. Understanding social relationships and the way other cultures work is the groundwork of successful globalization business efforts.

Language socialization can be broadly defined as “an investigation of how language both presupposes and creates a new, social relations in cultural context”. It is imperative that the speaker understands the grammar of a language, as well as how elements of language are socially situated in order to reach communicative competence. Human experience is culturally relevant, so elements of language are also culturally relevant. One must carefully consider semiotics and the evaluation of sign systems to compare cross-cultural norms of communication. There are several potential problems that come with language socialization, however. Sometimes people can over-generalize or label cultures with stereotypical and subjective characterizations. Another primary concern with documenting alternative cultural norms revolves around the fact that no social actor uses language in ways that perfectly match normative characterizations. A methodology for investigating how an individual uses language and other semiotic activity to create and use new models of conduct and how this varies from the cultural norm should be incorporated into the study of language socialization.

Telephone Message No.2

Ms Anne (sales representative Jewels and Things): ring ring ... ring ring ... ring ring ...

Secretary (Jennifer): Hello, Diamonds Galore, this is Jennifer speaking. How may I be of help to you today?

Ms Anne: Yes, this is I’m Anne calling. May I speak to Mr. Franks, please?

Jennifer:  I'm afraid Mr. Franks is out of the office at the moment. Would you like me to take a message?

Ms Anne: Uhm... actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Franks mentioned. Did he leave any information with you?

Jennifer: As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions..

Ms Anne: Great, I'd love to see this problem resolved as quickly as possible.

Jennifer: Well, we still haven't received the shipment of earrings that was supposed to arrive last Tuesday.

Ms Anne: Yes, I'm terribly sorry about that. In the meantime, I've spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning.

Jennifer: Excellent, I'm sure Mr. Franks will be pleased to hear that.

Ms Anne: Yes, the shipment was delayed from France. We weren't able to send along your shipment until this morning.

Jennifer: I see. Mr. Franks also wanted to schedule a meeting with you later this week.

Ms Anne: Certainly, what is he doing on Thursday afternoon?

Jennifer: I'm afraid he's meeting with some clients out of town. How about Thursday morning?

Ms. Anne: Unfortunately, I'm seeing someone else on Thursday morning. Is he doing anything on Friday morning?

Jennifer: No, it looks like he's free then.

Ms. Anne: Great, should I come by at 9?

Jennifer: Well, he usually holds a staff meeting at nine. It only lasts a half an hour or so. How about 10?

Ms. Anne: Yes, 10 would be great.

Jennifer: OK, I'll schedule that. Ms Anne at 10, Friday Morning... Is there anything else I can help you with?

Ms Anne: No, I think that's everything. Thank you for your help... Goodbye.

Jennifer: Goodbye.

Telephone Message IBA 1

Jennifer : Good morning. May I help you?

Annie : Yes,please. I’d like to order Diamonds.

Jennifer : We have many different types of products. What do you want to order?

Annie : I want an pink earring and how much is it?

Jennifer : One hundred and twenty thousand baht.

Annie : That ' s too expensive. How about a discount?

Jennifer : In case of paying by cash we can make a better price.

Annie : Of course, l pay you cash.

Jennifer : Make it fifteen percent discount, sir.

Annie : Ok, thank you.

Jennifer : You’re welcome.

At the department store and restaurant

Asking about products

In Department store

Som: Tal want Skin care  and shampoo. Now, she and my friend, Moodang Gam and Som , are going to the department store.

Tal: A new department store! We can give the Skin care  and shampoo here.

Moodang: Wow! department store sell everthing these days.

Gam: The sign says "Your every personal need." Good. I need to pick up a few thing.

Moodang: Don't take all day, we're in a hurry, and the Skin care  and shampoo is our only real priority.

Tal: Ok

reception

Tal: Excuse me. I need to get some shampoo. What aisle is it in?

Rabbit: The shampoo is in the far aisle, near the door.

Shampoo Boot

Tal: Can you recommended one? My hair's been very dry lately.

Lek: For dry hair, I'd suggest this brand. But I'll give you a tip: use a good shampoo like this one and then this conditioner. It really does the trick.

Tal: "All body Conditioner."

Lek: It's fabulous! It gives your hair body and makes it smooth and shiny.

Tal: I'll take it! Thank you very much.

reception

Gam: Excuse me. I need to get some Skin care  . What aisle is it in?

Rabbit: The Skin care  is in the far aisle, near the windows.

Skin care Boot

Gam: Can you introduce about Skin care  ?

Yee: This is Innovation of Cleansing From Japan , Fesh Up Beauty Co.,Ltd. We discover problems caused by sun-ray, pollution and UV which darkened and roughened our skin. We turned older with blemish and freckles. Company were as well keen to find the skin problems. Everyone has very well-rounded knowledge and specialization in face & body skin care.

Chonlee: They then cooperated to innovate Face Detox (Rosy Baby face) under the brand name “Fesh Up” fore treating and taking care of skin that exposed to sun-ray, pollution, UV and other factors.This product made from the secret and miracle formula from Japan and can turn skin pinkish shining as well.

Gam: I'll take it! Thank you very much.

Som: Hey my friend! I learned about this terrific new ultrasonic toothbrush. They sold me! and this new miracle toothpaste. And...

Moodang: I thought our only real priority was your Skin care  and shampoo.

Gam: I buy skin care is the finish.

Tal: I buy shampoo is the finish.

Moodang: aha OK

In Restaurant

Waiter: Good Evening sir, welcome to our restaurant.

Guest: Good Evening!

Waiter: Can I help you?

Guest: A table for five please.

Waiter: This way.

Waiter: Here is a menu. What would you like?

Guest: Do you have any suggestions for Thai food?

Waiter: I have tomyam kung , phat kra phrao, kaeng kai , kaeng khiaowan and kaengphet.

Guest: I want to tomyam noodle

Guest: I want to Clear Soup and rice

Guest: I want to Chicken Rice.

Guest: I want to curry rice.

Guest: I want to curry rice.

Waiter: What drink do you want?

Guest:  I want water.

Waiter: Kindly wait, your order will be delivered within 5-10 minutes.

Guest: OK.

After 5 Minutes

Waiter: Here is your order sir.

Guest: Please bring one Coke also.

Waiter: Yes sir.

After having the meal

Waiter: Do you want anything else?

Guest: No, I don’t want anything else. Can I have the bill please?

Waiter:  Ok. Just a moment.

Waiter: Altogether, that will be 500 baht

Guest: Here you are.

Guest: This is your bill and tip also.

Waiter: Thank you

Guest: The food was quite good and your service also.

Waiter: Thanks a lot! please do visit next time and have very wonderful night.

Guest: I will.