speech 2

Individual Video 1 : The Gettysburg Address

Essay ; is about Presentation technique

"10 Presentation Skills "

Presentations skills are very useful - for business, sales, training, public speaking and self-development. Presentations format, media and purpose vary a lot - oral, multimedia, PowerPoint presentations, short impromptu presentations, long planned presentations - but every successful presentation uses the principles explained here. Aside from presentations techniques, confidence and experience are big factors. You are not alone if the thought of speaking in public scares you. Giving a presentation is worrying for many people. Presenting or speaking to an audience regularly tops the list in surveys of people's top fears - more than heights, flying or dying.

In summary  "10 Presentation Skills " has noted   that effective presentation skills is not granted based on a professional title but is an acquired talent based on ones desire to learn to become an effective communicator.

Defines ten presentation skills that good must have to develop a successful career.   Believes that while many people run successful, they are not reaching their full potential due to not being able to effectively communicate.

10 techniques to becoming a successful speaker are as follows:

1.       Start with a bang

2.       Speak in your natural style

3.       Always "Work" The Room

4.       Relax before you say your first word

5.       Use an outline rather than read your speech

6.       Use your own stories

7.       Speak with passion

8.       Make your ending as memorable as your beginning

9.       Adequately prepare for each presentation

10.     Recognize that speaking is an acquired skill

Unit 5 : Assignment, Page 38 : COMPLAINTS

Mr. Nadimi  : I’m ringing to complain about Mr.Bains working delay make         the quality of the work is below standard.

Mr. Carr      : (Answer the phone) I apologize for the delay and I’ll talk and ask the problem why that the delay.

Mr. Nadimi  : How do you deal with this problem?  How long do I have to wait. Would you like to manage this problem as soon as possible.

Mr. Carr      : I will check and now I will send a new one to replace Mr.Bains

Mr. Nadimi   : I hope this problem will not happen again. Thanks for a great deal and I will get a reply soon.

Mr. Carr       : It is my responsibility. I really must apologize for the problem. I will get back to as soon as possible.

The main ideas

In my opinion I think he should send a new  one replace him and give a 15% discount.

Essay ; is about Cross-cultural communication

In this blog , I would  like to talk about cross-cultural communication  from reading the business article.In my opinion I think, cross-cultural communication endeavours to bring together such relatively unrelated areas as cultural anthropology and established areas of communication. Its core is to establish and understand how people from different cultures communicate with each other. Its charge is to also produce some guidelines with which people from different cultures can better communicate with each other.

Cross-cultural communication, as in many scholarly fields, is a combination of many other fields. These fields include anthropology, cultural studies, psychology and communication. The field has also moved both toward the treatment of interethnic relations, and toward the study of communication strategies used by co-cultural populations, i.e., communication strategies used to deal with majority or mainstream populations.

The study of languages other than one’s own can not only serve to help us understand what we as human beings have in common, but also assist us in understanding the diversity which underlies not only our languages, but also our ways of constructing and organizing knowledge, and the many different realities in which we all live and interact. Such understanding has profound implications with respect to developing a critical awareness of social relationships. Understanding social relationships and the way other cultures work is the groundwork of successful globalization business efforts.

Language socialization can be broadly defined as “an investigation of how language both presupposes and creates a new, social relations in cultural context”. It is imperative that the speaker understands the grammar of a language, as well as how elements of language are socially situated in order to reach communicative competence. Human experience is culturally relevant, so elements of language are also culturally relevant. One must carefully consider semiotics and the evaluation of sign systems to compare cross-cultural norms of communication. There are several potential problems that come with language socialization, however. Sometimes people can over-generalize or label cultures with stereotypical and subjective characterizations. Another primary concern with documenting alternative cultural norms revolves around the fact that no social actor uses language in ways that perfectly match normative characterizations. A methodology for investigating how an individual uses language and other semiotic activity to create and use new models of conduct and how this varies from the cultural norm should be incorporated into the study of language socialization.

Telephone Message No.2

Ms Anne (sales representative Jewels and Things): ring ring ... ring ring ... ring ring ...

Secretary (Jennifer): Hello, Diamonds Galore, this is Jennifer speaking. How may I be of help to you today?

Ms Anne: Yes, this is I’m Anne calling. May I speak to Mr. Franks, please?

Jennifer:  I'm afraid Mr. Franks is out of the office at the moment. Would you like me to take a message?

Ms Anne: Uhm... actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Franks mentioned. Did he leave any information with you?

Jennifer: As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions..

Ms Anne: Great, I'd love to see this problem resolved as quickly as possible.

Jennifer: Well, we still haven't received the shipment of earrings that was supposed to arrive last Tuesday.

Ms Anne: Yes, I'm terribly sorry about that. In the meantime, I've spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning.

Jennifer: Excellent, I'm sure Mr. Franks will be pleased to hear that.

Ms Anne: Yes, the shipment was delayed from France. We weren't able to send along your shipment until this morning.

Jennifer: I see. Mr. Franks also wanted to schedule a meeting with you later this week.

Ms Anne: Certainly, what is he doing on Thursday afternoon?

Jennifer: I'm afraid he's meeting with some clients out of town. How about Thursday morning?

Ms. Anne: Unfortunately, I'm seeing someone else on Thursday morning. Is he doing anything on Friday morning?

Jennifer: No, it looks like he's free then.

Ms. Anne: Great, should I come by at 9?

Jennifer: Well, he usually holds a staff meeting at nine. It only lasts a half an hour or so. How about 10?

Ms. Anne: Yes, 10 would be great.

Jennifer: OK, I'll schedule that. Ms Anne at 10, Friday Morning... Is there anything else I can help you with?

Ms Anne: No, I think that's everything. Thank you for your help... Goodbye.

Jennifer: Goodbye.

Telephone Message IBA 1

Jennifer : Good morning. May I help you?

Annie : Yes,please. I’d like to order Diamonds.

Jennifer : We have many different types of products. What do you want to order?

Annie : I want an pink earring and how much is it?

Jennifer : One hundred and twenty thousand baht.

Annie : That ' s too expensive. How about a discount?

Jennifer : In case of paying by cash we can make a better price.

Annie : Of course, l pay you cash.

Jennifer : Make it fifteen percent discount, sir.

Annie : Ok, thank you.

Jennifer : You’re welcome.