Telephone Message No.2

Ms Anne (sales representative Jewels and Things): ring ring ... ring ring ... ring ring ...

Secretary (Jennifer): Hello, Diamonds Galore, this is Jennifer speaking. How may I be of help to you today?

Ms Anne: Yes, this is I’m Anne calling. May I speak to Mr. Franks, please?

Jennifer:  I'm afraid Mr. Franks is out of the office at the moment. Would you like me to take a message?

Ms Anne: Uhm... actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Franks mentioned. Did he leave any information with you?

Jennifer: As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions..

Ms Anne: Great, I'd love to see this problem resolved as quickly as possible.

Jennifer: Well, we still haven't received the shipment of earrings that was supposed to arrive last Tuesday.

Ms Anne: Yes, I'm terribly sorry about that. In the meantime, I've spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning.

Jennifer: Excellent, I'm sure Mr. Franks will be pleased to hear that.

Ms Anne: Yes, the shipment was delayed from France. We weren't able to send along your shipment until this morning.

Jennifer: I see. Mr. Franks also wanted to schedule a meeting with you later this week.

Ms Anne: Certainly, what is he doing on Thursday afternoon?

Jennifer: I'm afraid he's meeting with some clients out of town. How about Thursday morning?

Ms. Anne: Unfortunately, I'm seeing someone else on Thursday morning. Is he doing anything on Friday morning?

Jennifer: No, it looks like he's free then.

Ms. Anne: Great, should I come by at 9?

Jennifer: Well, he usually holds a staff meeting at nine. It only lasts a half an hour or so. How about 10?

Ms. Anne: Yes, 10 would be great.

Jennifer: OK, I'll schedule that. Ms Anne at 10, Friday Morning... Is there anything else I can help you with?

Ms Anne: No, I think that's everything. Thank you for your help... Goodbye.

Jennifer: Goodbye.

Telephone Message IBA 1

Jennifer : Good morning. May I help you?

Annie : Yes,please. I’d like to order Diamonds.

Jennifer : We have many different types of products. What do you want to order?

Annie : I want an pink earring and how much is it?

Jennifer : One hundred and twenty thousand baht.

Annie : That ' s too expensive. How about a discount?

Jennifer : In case of paying by cash we can make a better price.

Annie : Of course, l pay you cash.

Jennifer : Make it fifteen percent discount, sir.

Annie : Ok, thank you.

Jennifer : You’re welcome.

At the department store and restaurant

Asking about products

In Department store

Som: Tal want Skin care  and shampoo. Now, she and my friend, Moodang Gam and Som , are going to the department store.

Tal: A new department store! We can give the Skin care  and shampoo here.

Moodang: Wow! department store sell everthing these days.

Gam: The sign says "Your every personal need." Good. I need to pick up a few thing.

Moodang: Don't take all day, we're in a hurry, and the Skin care  and shampoo is our only real priority.

Tal: Ok

reception

Tal: Excuse me. I need to get some shampoo. What aisle is it in?

Rabbit: The shampoo is in the far aisle, near the door.

Shampoo Boot

Tal: Can you recommended one? My hair's been very dry lately.

Lek: For dry hair, I'd suggest this brand. But I'll give you a tip: use a good shampoo like this one and then this conditioner. It really does the trick.

Tal: "All body Conditioner."

Lek: It's fabulous! It gives your hair body and makes it smooth and shiny.

Tal: I'll take it! Thank you very much.

reception

Gam: Excuse me. I need to get some Skin care  . What aisle is it in?

Rabbit: The Skin care  is in the far aisle, near the windows.

Skin care Boot

Gam: Can you introduce about Skin care  ?

Yee: This is Innovation of Cleansing From Japan , Fesh Up Beauty Co.,Ltd. We discover problems caused by sun-ray, pollution and UV which darkened and roughened our skin. We turned older with blemish and freckles. Company were as well keen to find the skin problems. Everyone has very well-rounded knowledge and specialization in face & body skin care.

Chonlee: They then cooperated to innovate Face Detox (Rosy Baby face) under the brand name “Fesh Up” fore treating and taking care of skin that exposed to sun-ray, pollution, UV and other factors.This product made from the secret and miracle formula from Japan and can turn skin pinkish shining as well.

Gam: I'll take it! Thank you very much.

Som: Hey my friend! I learned about this terrific new ultrasonic toothbrush. They sold me! and this new miracle toothpaste. And...

Moodang: I thought our only real priority was your Skin care  and shampoo.

Gam: I buy skin care is the finish.

Tal: I buy shampoo is the finish.

Moodang: aha OK

In Restaurant

Waiter: Good Evening sir, welcome to our restaurant.

Guest: Good Evening!

Waiter: Can I help you?

Guest: A table for five please.

Waiter: This way.

Waiter: Here is a menu. What would you like?

Guest: Do you have any suggestions for Thai food?

Waiter: I have tomyam kung , phat kra phrao, kaeng kai , kaeng khiaowan and kaengphet.

Guest: I want to tomyam noodle

Guest: I want to Clear Soup and rice

Guest: I want to Chicken Rice.

Guest: I want to curry rice.

Guest: I want to curry rice.

Waiter: What drink do you want?

Guest:  I want water.

Waiter: Kindly wait, your order will be delivered within 5-10 minutes.

Guest: OK.

After 5 Minutes

Waiter: Here is your order sir.

Guest: Please bring one Coke also.

Waiter: Yes sir.

After having the meal

Waiter: Do you want anything else?

Guest: No, I don’t want anything else. Can I have the bill please?

Waiter:  Ok. Just a moment.

Waiter: Altogether, that will be 500 baht

Guest: Here you are.

Guest: This is your bill and tip also.

Waiter: Thank you

Guest: The food was quite good and your service also.

Waiter: Thanks a lot! please do visit next time and have very wonderful night.

Guest: I will.